Appointments

If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.

If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.

Request an urgent appointment online

Our GP reviews all urgent appointment requests before offering an appointment. This process ensures that you are directed to the most appropriate healthcare professional who can best assist with your problem. The acute hub consists of GPs, paramedics, pharmacists, physiotherapists, and nurses, all working together to provide the right care for your needs.

Routine appointments patients should call reception on 01865 242334. Phone lines are open from 8:30am to 6pm, Monday to Friday.

• Please note: All calls are recorded for training and monitoring purposes.
• Please note: Appointments cannot be booked via email. Please call the surgery for all appointment bookings.

We offer a variety of appointments ranging from same-day to bookable up to 2 weeks in advance.

If no routine appointments are available you will be added to our waiting list to see your preferred clinician.

Doctor's appointments are 15 minutes long and are available between 8:30am and 12pm and between 2pm and 5:40pm. Double appointments are not available.

Appointments with the Nursing Team start from 8:10am and are 10 minutes long. Longer appointments are available depending on the requirement.

When you are booking an appointment please be prepared for our Patient Care Co-ordinator to ask you the nature of your problem including questions from our eConsult template this will enable them to book your appointment appropriately and provide you with the best possible care.

• Please note: that if you are late for your appointment and the doctor or practitioner's clinic is full, you will be asked to book another appointment; you will only be seen at the end of the surgery in exceptional circumstances.

Triage

So that we can make the best use of doctor time you may be booked in to see one of our highly trained practitioners. If your appointment is for Family Planning or Cytology please ask for a nurse appointment.

There is at least one doctor available in rotation for booked appointments in the Oxford Brookes Medical Centre every morning and afternoon during semester time.

You can book all your appointments online

Please ask reception if you would prefer this. We will give you an approximate time when the doctor will phone you back. if you request a call between particular times, we will let the doctor or clinician know but they may not always be able to accommodate this.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception on 01865 242334 before 11:00am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

Depending on the problem you have, either a paramedic or a GP will come to see you.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

Chaperone Policy

You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish, and this is all the more important if English is not your first language, or if you feel you might not be able to express what you need clearly to the doctor or nurse.  

In addition, for intimate examinations, you will be offered the choice of having another trained chaperone present at the examination.

Interpreting Services

If you need an interpreter for your consultation the reception will be able to arrange this for you at the time of booking your appointment through a service called Language line. We have some staff on site who speak other languages and if they are available they could be called to translate, with your consent.

The Practice is working with our PCN practices to offer a range of appointments from your usual GP pre bookable Saturday morning appointments at Manzil Way to pharmacist’s and other health care professionals working remotely and on site throughout the week.

Please ask reception for further details, if you cannot get to the surgery in the usual opening hours.